Our Policies
Carpet Clearance Return Policy Returns and Exchanges We want you to be completely satisfied with your flooring purchase. If for any reason you are not satisfied, we offer a straightforward return and exchange policy to ensure your peace of mind. Eligibility •To be eligible for a return or exchange, the flooring product must be in its original condition and unused. •Returns or exchanges must be requested within 14 days of the original purchase date. Non-Returnable Items •Custom-cut flooring or special orders cannot be returned unless they are defective or damaged upon arrival. •Sale items are not eligible for return unless they are defective or damaged. Return Procedure 1.Contact us at carpet.clearance@hotmail.co.uk to initiate the return or exchange process. Please provide your order number and details of the item(s) you wish to return or exchange. 2.Pack the item(s) securely in the original packaging. 3.Clearly mark your invoice number correlating to your order on the outside of the package. 4.Ship the package to the address provided by us using a trackable shipping method. The customer is responsible for all return shipping costs unless the return is due to our error or a defective product. Refunds •Once we receive and inspect the returned item(s), we will notify you of the approval or rejection of your refund. •If approved, refunds will be issued to the original payment method used for the purchase within 7 business days. •Please note that shipping fees are non-refundable unless the return is due to our error or a defective product. Exchanges •If you would like to exchange an item for a different product or size, please follow the return procedure outlined above and indicate your preference for an exchange when contacting us. •Exchanged items will be shipped once the returned item(s) are received and inspected. Damaged or Defective Products •In the unlikely event that you receive a damaged or defective product, please contact us immediately. (Please do not cut or fit any of the item or we will unfortunately be unable to refund or exchange the item.) We will arrange for a replacement or refund as quickly as possible, at no additional cost to you. Contact Us If you have any questions about our return policy or need assistance with a return or exchange, please don't hesitate to contact us on 01254 699991.
Carpet Clearance Privacy policy it is important to us that you trust how we handle your personal information. Please read our policy to discover what data we collect and why, how we use the information we collect and the choices you have. Should you have any questions regarding please get in touch with us via email on carpet.clearance@hotmail.co.uk By collecting your personal information, we are able accept orders, process your payments and deliver your goods. By subscribing to our mailing list, you allow us to contact you regarding information and updates on the business that we feel will be of use to you. Our Data Protection Policy 1.Unless permitted or required by law, we will not collect or store a customer’s personal information. 2.Any personal information held or processed will be kept up to date and will be destroyed once the purpose for its collection has been met. The information we collect. The information we collect is to help maintain/ improve and provide our services and products. Upon placing an order, we will collect information that will allow us to process your purchase. Names and addresses are collected to identify you as a customer and to have your goods delivered to you. Emails and phone numbers are collected in order to notify you on the status of your product. Payment information is collected in order to process your payment. Where permission is granted, should you sign up to our newsletter, we will use this email to provide you with promotions, product information and services. Email addresses may occasionally be passed to third party organisations such as digital advertising networks Google, Facebook and Instagram for the sole purpose of offering you the opportunity to purchase from us. You have the right to: - Access your information - Unsubscribe from our mailing list or withdraw any other type of consent - Request a copy of your personal information that we hold - Correct or update your information - Delete your personal information, or restrict how we use your information, unless we are legally obliged not to - Alter your personal information so you are not identifiable - Lodge a complaint with your local data protection authority Third- Parties Your details will never be sold to third party organisations. Changes to this policy Carpet Clearance reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will immediately be posted on our site, and you are deemed to have accepted the terms of the Privacy Policy on your first use of the website following the alterations. You may contact Carpet Clearance by email at Carpet.Clearance@hotmail.co.uk. Privacy Policy updated on 22/03/2024.
Carpet Clearance Delivery Policy We will aim to deliver your item within 7 working days. Upon purchase we will contact you to arrange delivery and notify after that should there be any changes